Help & support

Got a question to ask us? Use the list below to find answers to our most frequently asked questions.

  • How do I create a recruiter account?

    To create an account, please follow this link and select the ‘Register new customer’ tab. Fill out all required fields and click submit. This will then take you to your recruiter dashboard where you can buy job credits and CV Database access.

  • How do I log in as a recruiter?

    To log in as a recruiter, please follow this link and select the ‘Sign in’ tab.

  • I have forgotten my password or am having trouble logging in.

    Please follow this link and select the ‘Forgotten password’ link. You will be prompted to provide the email address you registered with and you will then receive an email with instructions on how to reset your password. Please note that we require separate logins for our jobseeker and recruiter services.

  • When will my job ad go live?

    Job adverts go live after payment confirmation during the following times based on 24 hour clock UK time.

    Jobs advertised Monday - Friday between:

    • 00:00 - 07:59 = 11:00 same day
    • 08:00 - 17:00 = within 3 hours
    • 17:01 - 23:59 = 11:00 next working day

    For first time customers who pay online, we need to carry out some security checks before jobs go live. If it is not possible to verify this from the information provided, we will contact customers to request further information. This may delay the time it takes for jobs to go live.

    You will be notified by email when your job adverts have gone live on CareerStructure.

  • How long will my job advertisement(s) appear on the site?

    The maximum length of time a job advert can be live on the site is for 28 days.

    You can also set a closing date if required so that the job expires before the maximum 28 day period.

  • How long do my job credits last for?

    When you buy a job, you have 1 month to post it. Remember to use it within that time, or it will expire. You can check the expiry date of your job credits by logging into your recruiter account using this link.

  • How do I get a VAT receipt for online payments?

    You will receive an email receipt to the address you registered your account with once you complete your transaction. Please print this out and retain this for your records.

  • How do I pay my invoice online?

    Please find our link to make manual payments here.
    You will need your invoice number and the amount you wish to pay.

    If you require your invoice number please call our billing team on 0808 168 5261 to assist you. Once payment is made please take a print screen to use as your remittance.

    Customer Accounts Department
    Totaljobs Group
    Blue Fin
    110 Southwark Street
    SE1 0TA
    Company Vat Reg.: GB 135 0685 22

    Should you have any further questions or require any further information then please do not hesitate to contact our Credit Control Department on 0808 168 5261 or via email at

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If you'd prefer to give us a call, please contact us on 0333 0145 111. Our Customer Services team is available Monday - Friday between 8am and 6pm(GMT).